Frequently Asked Questions

We offer travel insurance (single-trip and annual multi-trip) and critical treatment coverage. Our travel products cover medical emergencies, trip cancellation, delays, and baggage. Critical treatment covers serious conditions like cancer, cardiac surgery, neurosurgery, and organ transplants at world-renowned centers.

Simply browse our products, select the plan that fits your needs, and complete the online application. For travel insurance you'll enter trip dates and destination. For critical treatment, you'll complete a short health questionnaire. You'll receive instant coverage confirmation.

Yes. Travel insurance can typically be cancelled before the trip start date for a full or partial refund depending on the plan. Critical treatment policies have a 14-day cooling-off period. After that, cancellation terms apply. Contact our support team for details.

You can file a claim through our online portal or the daily health app. Log in, go to Claims, complete the form, and upload your documents. Our team will review and process your claim. You'll receive updates via email and in the app.

Yes. We offer group travel insurance for businesses and organizations. Contact our partnerships team at support@example.com for quotes and tailored solutions.

We offer 30-day and 60-day single-trip plans. For longer trips, consider our annual multi-trip plan which covers unlimited trips of up to 45 days each within the policy year.

Coverage for pre-existing conditions varies by plan. Our policy documents detail the scope. In general, stable conditions may be covered if declared at purchase. Please review the terms or contact us for guidance.

We offer worldwide coverage (including USA and Canada) and worldwide-excluding-USA-Canada options. Select the plan that matches your destination when purchasing.

Coverage begins on the trip start date you specify at purchase. Ensure this matches your actual departure. For annual plans, each trip is covered from the day you leave home until you return.

Coverage includes cancer treatment, coronary artery bypass surgery, heart valve repair/replacement, neurosurgery, and organ donor & bone marrow transplants. Our comprehensive plan covers all five; basic and standard plans cover a subset. Check the product details for your chosen plan.

Yes. Critical treatment plans have a waiting period (typically 60–90 days) before benefits apply. This prevents purchasing coverage after a diagnosis. The exact period is stated in your policy.

Critical treatment coverage is designed for treatment at our network of world-renowned medical centers, which may be in your home country or abroad. The focus is on access to the best care, regardless of location.

We connect you with leading specialists for a second opinion on your diagnosis and treatment plan. This service is included in our critical treatment plans and can help you make informed decisions about your care.